Individual and Household Accounts
Trip Invoice: Your card on file is billed the actual cost of each reservation as soon as the trip is complete (including the hourly cost, mileage if applicable, and taxes). If you return the vehicle after your reservation has ended, late fees ($40 per hour, rounded up to the nearest full hour) will also be charged.
Monthly Invoice: On the 5th day of each month, you will receive an invoice for membership fees and any additional fees accumulated during the previous month. You have ten days to review your invoice before it is automatically charged to your card on the 15th.
If the credit card you keep on file has expired or your payment is otherwise declined, you can enter a new card by logging in to your account summary and selecting “credit card settings.” See our detailed walk-through for entering a new card on your account.
Business and Nonprofit Accounts
Monthly Invoice: On the 5th day of each month, your organization will receive an invoice reflecting: 1) reservations during the previous month broken down by driver, date, car, and distance, 2) annual membership fees and driver application fees, and 3) any additional fees accumulated. Your organization has ten days to submit invoice payment if you are on a check payment plan. If you pay your invoice by card, the amount due will automatically be charged on the 15th.
The first $75 annual fee ($25 for nonprofits) will be charged to the credit card on file. Future invoices can be paid by check or card.