At HOURCAR, our first priority is our members. We realize that you have a choice in meeting your transportation needs and we appreciate that you’ve chosen us. If you have a billing question or believe a charge to be in error, please contact our office at 612-343-CARS (2277) or e-mail email@example.com to let us know. We will investigate the problem and do our best to explain and resolve it for you.
If a refund is owed, our standard handling is to place credit in your HOURCAR account, where it will automatically be applied to future trip costs. However, if it is a situation where a refund to your HOURCAR account does not make sense (e.g., account closure), or if you specifically request it, the amount will be credited back to the card on file.
Please help us serve you best by bringing billing questions to us during the active billing period or within a month of the charge in question. We are unable to refund charges that are more than three months old.