Pre-registration is open January 18th – February 14th, 2021.

New software is now live as of February 1st, 2021!

New Software Frequently Asked Questions

Questions about using the HOURCAR app

How does the HOURCAR app work?

Using the HOURCAR app is the recommended way to access vehicles and make reservations! For more detailed instructions on how to use the app, check out these documents:

How do I download the HOURCAR app?

Happy to help! Additional information HERE.

How do I use my Metro Transit GoTo card?

Don’t plan on using the HOURCAR app? No problem! Additional information HERE on how to use your Metro Transit GoTo card.

Questions about membership changes

Can I get my Member Rewards?

Member Rewards are paused will resume in March 2021!

Will I need a smartphone to use HOURCAR?

No. We will still have a desktop reservation site available.

Members will be able to access their reservations via app or via Metro Transit Card.

Questions about membership rate plans

What are the membership rate plans?

Try-It ($0 per month)

This will be our no-membership fee plan and the default plan if you do not select another rate. This is best for people trying HOURCAR for the first time and members who rarely take trips. If you’re driving regularly, you’ll get the most benefit on our Everyday or Adventure plans.

Everyday ($7 per month) and Everyday PLUS ($12 per month)

These will be the plans most of our members will choose. Our Everyday plan combines the best parts of our current Neighborhood and Voyager plans. You’ll get the benefit of included miles on every reservation, as well as a low hourly rate for driving time. The PLUS version of this plan includes Damage Fee Waiver coverage in the membership fee and additional lowered rates.

Student ($6 per month) and Student PLUS ($11 per month)

These are discounted rate plans available for student, faculty, and staff of an accredited university. You’ll get included miles on every reservation, as well as a discount on the hourly rate for driving time. The PLUS version of this plan includes Damage Fee Waiver coverage in the membership fee and additional lowered rates.

Adventure PLUS ($30 per month)

This plan is the answer for those who want to use HOURCAR for longer trips! You’ll get 300 miles included per reservation per day and discounted daily rates, making it easy to take a trip up north or visit friends out-of-state once it’s safe to gather again. For our 3-day maximum reservation time, you’ll get 900 miles included. We expect that most of our members will upgrade to this plan for the month they plan to travel, then switch back down to the Everyday rate for the next month. This plan includes Damage Fee Waiver coverage in the membership fee.

 

It will be easy to switch between rate plans – you’ll no longer need to contact us to change your membership rate.

Why are there two hourly costs?

All plans will include two different hourly costs– one cost for when you are actively using the car, and a lower cost for when the car is turned off and in stopover mode. For our membership fee plans, driving costs will be $6-7 per hour, and stopover costs will be $4 per hour.

 

It will be easy to switch between rate plans – you’ll no longer need to contact us to change your membership rate.

Questions about old membership rate plans

What if I have an annual membership?

The annual plan was discontinued and is no longer an option. We’ll prorate the remainder of your annual plan and apply it to your new account as a driving credit. We’ll also be matching back membership fees as driving credit for monthly accounts. 

What if I have a business/nonprofit membership?

You can toggle between a business and personal profile like other car-sharing apps. Stay tuned for additional information (invoices, transferring reservations to the new system, etc.). We’ll contact your account administrator shortly with more details, and they will be able to pass along information to you.

What if I have a legacy membership?

The legacy memberships (Go Plan and Freedom Plan) were discontinued are no longer an option, so please choose a new plan before February 14th, 2021.

What if I have an annual damage waiver fee?

The Damage Fee Waiver is a $5 monthly fee.

Here are the details:

  • To simplify billing, in the new system the Damage Fee Waiver will be bundled in with membership fees. This will be called the PLUS option.
  • If at any point you wish to opt-out of the Damage Fee Waiver program, you can choose to enroll in the standard plan for that month.
  • Terms of coverage have not changed.  If you are in an at-fault damage incident during a month in which you have paid the $5 waiver, you will not be required to pay the at-fault damage fee of up to $2,000. In this scenario, you will be able to purchase coverage for the remainder of the month for an additional $5.

What do I do if I pay with ACH or have a monthly membership?

Our system doesn’t support monthly billing via ACH payments for non-business entities. We apologize for any inconvenience and suggest you add a credit or debit card to your account to be billed monthly for your membership fees and any reservations you make.

Can I access HOURCAR with my AWID fob?

Our system doesn’t support access to reservations via AWID fob. Instead, you will be able to access your trips via app or Metro Transit GoTo card. If you’d like to link a Metro Transit GoTo card to your account to serve as a backup access method, please let us know your card’s serial number. If you don’t currently have a Metro Transit GoTo card and would like us to send you one, please fill out this brief form.

Questions about billing & invoices

What are the details on the monthly billing options?

We’ll only be offering monthly billing options. We will be matching back your membership fee in driving credits each month as an extra perk. For those on a PLUS plan, your membership fee match back will not include the $5 Damage Fee Wavier cost, only the membership price.

How can I access my recent invoices?

If  you’d  like a record of your recent invoices, please download invoices from your account summary page before February 28th, 2021. 

Because our invoices post-date, you’ll see a charge for December’s membership in the Invers system on January 16th, 2021 , and then none for January. Instead, we’ll set-up the new system for February 1st, 2021 and  you’ll pay in real-time (if you buy a membership on February 1st, 2021 then that covers you for a month, on March 1st, 2021 your membership will auto-renew again).

Questions about upcoming reservations

What will happen to my future reservations?

If you have an upcoming reservation beyond February 1st, 2021, we will automatically transfer it to the new system for you.  

What if I have an upcoming reservation this first week in February 2021?

Please fill out this form. If you’d like to make a reservation between February 1st – 5th, 2021.

Will I be able to take one-way trips?

Not yet. Our service model is still round-trip, meaning that you will reserve a car, pick it up from its designated hub, and return it to that same hub when your reservation is over.

Our one-way EV service will launch in Mid-2021.

Questions about pre-registration

Why should I pre-register?

Pre-registering before February 14th, 2021 will ensure your account is ready to go in our system.

What's the pre-registration deadline?

In order to ensure a smooth transfer between systems, we will be enabling a pre-registration window beginning January 18th, 2021 – February 14th, 2021. We encourage you to pre-register sooner rather than later, especially if you plan to make a reservation within the first couple of weeks of February 2021.

What information will be transferred in pre-registration?

Your email address, any driving credits on your account, and your Metro Transit GoTo card information will be moved to our system. You’ll need to update your personal details, driver’s license info, password, and payment information to finish up your pre-registration before February 14th, 2021.