ADA Complaint Form
This Title II ADA complaint procedure is established to meet the requirements of the Americans with Disabilities Act (ADA). The ADA provides comprehensive civil rights protections to persons with disabilities in the areas of employment, state and local government services, access to public accommodations, transportation, and telecommunications. Title II covers state and local government and any of its departments, agencies, or other instrumentalities.
The ADA mandates that individuals with disabilities shall not be excluded from participation in, denied the benefit of, or be subjected to discrimination under any program or activity. This Title II ADA complaint procedure can be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by HOURCAR.
HOURCAR takes ADA complaints seriously. It may take up to 30 days to investigate the complaint and provide its determination.
Process for filing a Title II ADA complaint
Please submit your complaint by filling out the complaint form below or in writing. All written complaints should be mailed to:
Office of Equal Opportunity
560 6th Ave North
Minneapolis, MN 55411
The relevant departments will be notified of the complaint and will work and will work with the complainant to resolve the issue. A response will be shared with the complainant and will explain the position of the Met Council and offer options for substantive resolution of the complaint. If the response by the Met Council does not satisfactorily resolve the issue, the complainant may appeal the decision. The Met Council will meet with the complainant to discuss the complaint and possible resolutions before responding with a final resolution.
Submit a complaint
Fields with an asterisk (*) are required.
Your name *
Email *
Street address
Please include your street address if you would like us to respond via postal mail.
City
State
ZIP code
Phone number
Please include your phone number if you would like us to respond by phone.
How It Works
1. Sign up for an organization account. Make sure that you select the appropriate Admin, as they’ll be in charge.
2. Apply as an admin. Once your organization is set up, you’ll receive an invite to create an individual account that will be linked the organization account. We’ll process your profile in 1-3 business days and let you know when you’re set up as the admin.
If you intend to be an admin only and do not intend to drive a vehicle yourself, let us know and we can waive the driver’s license requirement.
3. Add a payment method. You will receive monthly invoicing for your organization that will charge automatically to the card on file. If you need payment via check instead, please contact Member Services for assistance.
4. Invite your team! The Admin can invite or remove team members and will receive monthly invoicing for your organization. Background checks typically take 1-3 business days to review, so invite sooner than later.
5. Audit and review your teams activity. This is a helpful tool in case your team member forgot where they went last month, had an emergency service call, and more.
Frequently Asked Questions
What is an HOURCAR Organization Membership?
It is a centralized account that allows organizations to sponsor employees, students, or volunteers access to HOURCAR and Evie vehicles. Allowed users on the account have their driving paid for under the organization, with the billing managed in one place.
Who can use the cars?
Drivers invited by the business who meet standard HOURCAR eligibility requirements, including a driving record check.
Can drivers use the cars for personal trips?
Yes. Drivers will be able to choose between their personal profile and their organization profile when booking a trip! Only trips booked on the organization profile will be linked to the organization account.
Cost and Billing
How does billing work?
The organization maintains a payment method on file and is billed for all driving and fees related
to trips taken by approved drivers.
Is there a minimum commitment?
Commitment terms may vary. Member Services can outline available options during onboarding.
Is this cheaper than reimbursing mileage or parking?
For many organizations, yes. Carshare eliminates fixed costs and only charges when vehicles are used.
Drive Credit
Can organization admins monitor what driving occurs on the account?
Organization admins have full view of driver trips, including driving location, times, and miles driven. If unauthorized use is occurring by approved drivers, admins can suspend them from future use.
Driver Experience
How do drivers access cars?
Drivers reserve vehicles through the HOURCAR mobile app.
Do drivers need their own insurance?
No. Insurance, fuel, maintenance, and parking at city meters are included.
What if a driver leaves the organization?
Your company admin can remove or add drivers through your admin portal.
Administration and Support
Who manages the account?
Each organization designates an administrator. HOURCAR Member Services supports onboarding, account changes, and troubleshooting.
What reporting is available?
Usage and billing information is provided to help employers track participation and costs.
Who do we contact for help?
HOURCAR Member Services serves as the primary point of contact for organization accounts.