Nondiscrimination and Accessibility Requirements

Notice Informing Individuals About Nondiscrimination and Accessibility Requirements

HOURCAR complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

HOURCAR does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

HOURCAR:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters via scheduled video calls and on-demand services
  • Texting our 24/7 Member Services Support Team at 612-343-2277
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages
• If you need these services, contact our Member Services Team at 612-343-2277 or [email protected]
  
  

If you believe that HOURCAR has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with:

Paul Schroeder, CEO, or Melissa Summers, COO
755 Prior Ave N, #301D, Saint Paul, MN 55104
612-343-2277
[email protected]

You can file a grievance in person or by mail, or email. If you need help filing a grievance, Language Line Solutions is available to help you, in addition to our CEO and COO above.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.