Individual & Household Accounts
Trip Invoice: Your card on file is billed the actual cost of each reservation as soon as the trip is complete (including the hourly cost, mileage if applicable, and taxes). If you return the vehicle after your reservation has ended, late fees ($40 per hour, rounded up to the nearest full hour) will also be charged.
Monthly Invoice: If you are on a paid membership plan, your membership will automatically renew 30 days after your original enrollment date. Once your membership renews, you will receive an invoice for membership fees.
If the credit card you keep on file has expired or your payment is otherwise declined, you can enter a new card by logging in to your account and selecting “payment details”.
Business & Nonprofit Accounts
The default billing for business and nonprofit accounts is monthly billing as described below:
Monthly Invoice: your organization will receive an invoice reflecting: 1) reservations during the previous month broken down by driver, date, car, and distance, 2) any membership fees and driver application fees, and 3) any additional fees accumulated.
Invoices can be paid by credit card or ACH transfer.
Damage Fee Waivers
Using a Damage Fee Waiver
A damage fee waiver can be used to waive a member’s damage fee for an incident that results in “at-fault” vehicle damage to an HOURCAR. HOURCAR members are covered by a comprehensive insurance policy, with no out-of-pocket costs for all “not-at-fault” damages to HOURCARS. Purchasing a damage fee waiver does not affect this insurance coverage; however, if you cause “at-fault” damage to an HOURCAR, you will be assessed a damage fee of up to $2,000 to cover the cost of repairs—unless you have a valid damage fee waiver.
Example A: You are driving an HOURCAR while distracted and you rear-end another car at a stoplight. You are at-fault for the accident, and you will be assessed a damage fee up to $2,000. You can either pay the fee in full or apply a valid damage fee waiver to nullify the damage fee in its entirety.
Example B: A distracted driver rear-ends you in your HOURCAR at a stoplight. You are not-at-fault for the accident, and all damages are covered by insurance at no cost to you.
To apply a damage fee waiver to at-fault vehicle damage, you must contact us to report the damage within 24 hours of an incident. You may then re-enroll in the program by purchasing a new damage fee waiver to cover you until your PLUS plan renews. A new damage fee waiver costs $5 for one month and is valid for up to 30 days.
We strongly recommend that all members purchase a damage fee waiver via a PLUS plan. Accidents don’t happen often, but they’re almost always expensive. Seriously, it’s a good idea.
Purchasing a Damage Fee Waiver
New Members can purchase a damage fee waiver by choosing any of our PLUS plans during signup. The cost of the damage fee waiver is included in your PLUS plan membership fee. The damage fee waiver will become valid immediately after it has been charged to your account. Damage fee waivers are non-refundable.
Existing Members can switch to a PLUS plan by logging in to your account, or by contacting us at email@example.com or (612) 343-2277 to switch your account to a PLUS plan. The damage fee waiver will become valid exactly 24 hours after the PLUS membership takes effect. Damage fee waivers are non-refundable.
Automatic Waiver Renewal
Damage fee waivers are non-refundable. PLUS plans will automatically renew 30 days after enrollment. You can opt-out of automatic renewal by changing your membership to a standard plan or by contacting us at firstname.lastname@example.org or (612) 343-2277.
Driving credit may not be transferred to other members and has no monetary value. Unless specifically stated otherwise, driving credit expires in 60 days and cannot be combined with other promotional offers. By law driving credit cannot be applied to city, state, and local taxes.
To cancel your HOURCAR account, please complete the Membership Cancellation form. You will receive an email confirmation within 3-5 business days of submitting your cancellation form.
If you have a billing question or believe a charge to be in error, please contact us at (612) 343-2277 or email@example.com. We will investigate the problem and do our best to explain and resolve it for you. In most situations where we owe you a refund of some kind, we can quickly apply driving credit to your HOURCAR account where it will automatically be used on future trip costs. In extreme situations, we will credit the amount back to the card on file for your account.
To expedite the process, please contact us with billing questions during the active billing period month of the charge in question. We are unable to refund charges that are more than three months old.
You can always make or modify a reservation online or via app, but we’re here if you need a little extra help. You can email us at firstname.lastname@example.org or call (612) 343-2277 for emergency assistance 24 hours a day.
For general inquiries or to discuss billing or membership, please call (612) 343-2277 Monday through Friday, 9:00 a.m. to 5:00 p.m. (US Central Time) or email us at email@example.com