Title VI Complaint form
This Title VI Complaint procedure is established to meet the requirements of the Americans with Disabilities Act (ADA). The ADA provides comprehensive civil rights protections to persons with disabilities in the areas of employment, state and local government services, access to public accommodations, transportation, and telecommunications. Title II covers state and local government and any of its departments, agencies, or other instrumentalities.
The ADA mandates that individuals with disabilities shall not be excluded from participation in, denied the benefit of, or be subjected to discrimination under any program or activity. This Title VI Complaint procedure can be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by HOURCAR.
HOURCAR takes ADA complaints seriously. It may take up to 30 days to investigate the complaint and provide its determination.
Process for filing a Title VI Complaint
Please submit your complaint by filling out the complaint form below or in writing. All written complaints should be mailed to:
Office of Equal Opportunity
560 6th Ave North
Minneapolis, MN 55411
The relevant departments will be notified of the complaint and will work and will work with the complainant to resolve the issue. A response will be shared with the complainant and will explain the position of the Met Council and offer options for substantive resolution of the complaint. If the response by the Met Council does not satisfactorily resolve the issue, the complainant may appeal the decision. The Met Council will meet with the complainant to discuss the complaint and possible resolutions before responding with a final resolution.